T-Mobile in New Smyrna Beach, FL Closed now

Reviews about T-Mobile

• ★ ★ ★ ★ ★

  May 31, 2019, by Wendy Michels
  I can not say enough great things about this store. The Customer Service is amazing. It is obvious that the employees here enjoy their job because they pass on the positive attitude to their customers. All of the employees work together to meet customers’ needs. Additionally, they go above and beyond what I would consider “Normal” expectations. For example, Tia helped both of my daughters get new phones and service. AND, we bought cases and screen protectors for the phones, and without hesitation Tia put both cases and screen covers on for us! She wanted to make sure we walked out the door 100% done and ready to use our phone. All the employees are that way. Anslee researched some fine print for us that helped us. When some employees weren’t 100% sure about something they all worked together to find out the answer; even making some phone calls until the topic was satisfied. Anslee researched some other fine print for other customers too and I watched her on at least two occasions help other customers with their issues until they were happy & satisfied. The Manager of the store, Tatiana, is so professional, knowledgeable, and supportive of her team. She respects her employees and fosters a positive workplace that trickles down to her employees and to the customers. Remember; the store is very open air so customers can see everything going on & it was nice to see the employees working together and how positive they are. I was impressed that every time I’ve been in the store that I experienced the same exemplary customer service and team approach. I was so happy with my experience at this store, two sets of my neighbors went in to switch to t-mobile based on my great experience.